1. Data Collection

We collect information you provide directly to us, such as when you create an account, verify your identity, update your profile, or communicate with other users. This includes:

• Account Data: Name, email, mobile number.
• Profile Data: Photos, bio, interests, preferences.
• Verification Data: Selfies and liveness videos (used strictly for identity verification). Verification data (selfies and liveness videos) is retained for up to 90 days from submission, regardless of whether verification is approved or rejected, after which it is permanently deleted.

2. Analytics & Data Usage

Analytics are used only to improve app experience. We do not sell user data.

We use analytics tools (like Firebase Analytics) to understand how our App is used and to improve its functionality. We analyze aggregate usage patterns to enhance user experience.

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Our secure infrastructure includes encrypted storage and strict access controls.

4. Data Sharing

We do not share your personal information with third parties except:

• With your explicit consent.
• To comply with legal obligations.
• To protect the rights and safety of Relato and its users.

5. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Grievance Redressal: Contact our Grievance Officer with any concerns regarding the processing of your personal data.

6. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer with any concerns regarding the processing of your personal data:

Name: Relato Grievance Officer
Email: relato2026@gmail.com

7. Account Deletion

You have the right to request the deletion of your account and all associated data at any time. For instructions, please visit our Delete Account page.